Call Center Best Practices

[by: Laurie Briones] Leads are the lifeblood of any clinical trial site. Potential volunteers have taken the time to submit their information and are expecting a callback. Your enrollment goals hinge on your site’s ability to be able to contact those leads ASAP while the interest is still high. None of this means anything if …

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Staff Spotlight: Laurie Briones

It’s time for this months Staff Spotlight! Drum roll please… Meet Laurie Briones, our call center project manager extraordinaire! Laurie is a rock star and if you ever take advantage of our IB-Recruit services, you’ll know why. To get to know her better, we’ve asked her some fun, quirky questions that we think you’ll like! …

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“The Best Place to Hide a Dead Body is Page Two of Google”

[by: Brandy Haslam, MBA] 93% of all buying decisions start with an online search.  Where is your website showing up? There is a quote I read a few years back that if you ever want to hide a dead body, the best place is on page two of a Google search. I’m not sure about you, but …

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