Call Center
Accelerate enrollment efforts with a dedicated call center
In clinical research, maintaining effective and timely communication with patients is essential for successful recruitment, retention and study compliance. While in-house clinical staff often balance patient care with administrative responsibilities, they may lack the capacity to ensure consistent and prompt follow-ups. ImageBloom’s dedicated call center offers a tailored solution, providing a range of advantages that streamline clinical trial operations and enhance patient engagement.
CALL CENTER benefits:
- Boost recruitment: Our studies have shown a 25-40% improvement in recruitment among sites using our dedicated call center
- Improved retention: Prompt, proactive patient engagement reduced drop-out rates by 15-25%
- Enhanced patient satisfaction: Patients receiving regular communication have reported satisfaction rates of over 85%
Maximize Enrollment with Our Call Center
Our call center team is HIPAA, GCP, and GDPR certified
Complete medical history intake
Data entry directly into your CTMS
Study specific screening
Appointment scheduling
Appointment reminder calls
Mass text and response follow-up
Result reporting
OUTSOURCING MAKES SENSE
Having worked and managed recruitment at the site level, the ImageBloom team knows that subject recruitment call volumes can come and go. Diligent follow-up, complete screening, and database building are also imperative to both short and long term site success. When you consider the costs associated with staffing, training, equipment, office space and maintaining great recruiters year round, effective site recruitment can be cost prohibitive. The call center team can save you money year-over-year and ensure maximum site enrollment success. There is no other service that does what ImageBloom’s call center does!
MARKETING EXPERTS
The ImageBloom clinical research team has extensive experience creating advertising materials and study-specific proposals for studies of all indications. We have hands-on experience at both the site and sponsor level ensuring a streamlined process, and successful campaign results.
