Call Center Best Practices

[by: Laurie Briones] Leads are the lifeblood of any clinical trial site. Potential volunteers have taken the time to submit their information and are expecting a callback. Your enrollment goals hinge on your site’s ability to be able to contact those leads ASAP while the interest is still high. None of this means anything if …

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Staff Spotlight: Laurie Briones

It’s time for this months Staff Spotlight! Drum roll please… Meet Laurie Briones, our call center project manager extraordinaire! Laurie is a rock star and if you ever take advantage of our IB-Recruit services, you’ll know why. To get to know her better, we’ve asked her some fun, quirky questions that we think you’ll like! …

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Recruitment 101 with Laurie Briones

Recruitment calls are a piece of cake… said no one ever. Getting a hold of subjects can be tricky because everyone has different schedules and preferred ways to be contacted. We’ve asked IB-Recruit manager, Laurie Briones, for some insight on best practices as well as challenges she’s faced while calling potential patients. Here’s what she …

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