Call Center Best Practices

[by: Laurie Briones] Leads are the lifeblood of any clinical trial site. Potential volunteers have taken the time to submit their information and are expecting a callback. Your enrollment goals hinge on your site’s ability to be able to contact those leads ASAP while the interest is still high. None of this means anything if …

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Staff Spotlight: Laurie Briones

It’s time for this months Staff Spotlight! Drum roll please… Meet Laurie Briones, our call center project manager extraordinaire! Laurie is a rock star and if you ever take advantage of our IB-Recruit services, you’ll know why. To get to know her better, we’ve asked her some fun, quirky questions that we think you’ll like! …

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Kiss Cold Leads Goodbye.

[by: Amanda Midence] Study recruitment is a challenge, especially when you have a site to run! You chose to hire an ad agency to bring you the leads, but the results are not what you expected, and the investment was huge. Why? Some or even most of the recruitment ad agencies out there are limited …

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